HELP CENTER
Our Most Common Inquiries
WHAT IS THE RETURN POLICY?
Return Policy for Non-Defective Products
All of the Returned Products accepted for return must be shipped within thirty (30) days of receipt by the Authorized Dealer of the corresponding RA form(s).
■ The Returned Products must be undamaged and in new, resalable condition in clean, intact, and new unopened packaging with all components, peripherals, documentation, and hardware present. Open packaging will be subject to an additional restocking fee.
■ The Returned Products are subject to inspection by House of Worship Sound and Graphics or its designee(s) before credit will be issued by House of Worship Sound and Graphics to the Buyer. If any or all of the Returned Products are not in A-stocking resale condition, an additional restocking fee will apply and will be deducted from such credit.
■ The following items will not be accepted for return under any circumstances:
- Non-stock items that cannot be returned to the manufacturer or resold
- Obsolete or discontinued items
- Special-Order items, including without limitation those which have been modified for custom use - Specially manufactured items
- Items purchased on promotion, including without limitation those subject to special pricing.
Return Policy for Defective Products
Authorization
Such request must include the item number(s), quantity to be returned, original invoice number(s), and date(s).
Such request must be sent to the attention of Customer Service (chadslade@outlook.com).
Such request must be received by House of Worship Sound and Graphics within the warranty period as of the invoice date for each of the defective Products sought to be returned and/or replaced.
Acceptance of such request is at the sole discretion of House of Worship Sound and Graphics.
All products returned to House of Worship Sound and Graphics must be protected against damage and shipped in their original packaging. House of Worship Sound and Graphics is not responsible for additional damage due to shipping. The Authorized Dealer will be required to file claims for damages with the carrier.
No warranty disclaimer
*THE SERVICES ARE PROVIDED “AS IS.” WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER TO YOU OR ANY OTHER PERSON RELATING IN ANY WAY TO THE SERVICES, INCLUDING ANY PART THEREOF, OR ANY WEB SITE OR OTHER CONTENT OR SERVICE THAT MAY BE ACCESSIBLE DIRECTLY OR INDIRECTLY THROUGH THE SERVICES.